APIs, MCP & webhooks
I connect CRMs and business tools through authenticated interfaces, event handling, and structured data, aligning systems with the process the team needs to run.
AI automation · Systems integration · Operations
Making complex workflows work.
I'm Kevin Freitas, an Information Systems graduate focused on designing AI-assisted automations, connecting business tools, and building reliable workflows with human oversight.
07 case studies + 1 complementary projectEnd-to-end workflow ownershipHuman-in-the-loop by design
Business outcomes
My Impact
I developed automations for lead follow-up, content production, and operational coordination, with an internally estimated reduction of approximately 28.5 hours of manual work per week.
These solutions turned engagement signals into prioritized contacts, kept customer history current, and standardized recurring deliverables, freeing team capacity for customer relationships. Human review remained part of decision and approval steps.
71.25%
of a 40-hour workweek freed up
Capacity equivalent based on the internally estimated 28.5 hours saved per week across the areas below.
Estimated time saved by area
- Marketing and content
- 9.5 h / week
- Leads and clients
- 9 h / week
- Listings and transactions
- 6 h / week
- Team operations
- 2 h / week
- Google and Reviews
- 2 h / week
Selected work
Systems built around
real business problems.
Four documented projects spanning CRM integrations, reporting, agent infrastructure, and operational coordination.
PROJECT / 01Integrations & MCP
AI-Assisted CRM Automation
From engagement to the next conversation, with daily prioritization, reminders, and updated customer history.
Daily cyclefrom engagement to updated customer context
↗PROJECT / 02Document workflows
Automated Reports for Property Owners
Turning real estate marketing activity into clear, recurring reports for owners selling their property.
Data → Owner reportproperty-owner reports with human review
↗PROJECT / 03AI operations
AI Agent & Skills Infrastructure
A reusable foundation for connecting tools, running routines, and organizing operations.
24 skillsreusable processes in a shared foundation
↗PROJECT / 04Operations automation
Listings & Transaction Coordination
Preparing listings and documents while keeping records aligned with the business workflow.
Integrated workflowpreparation, review, and operational follow-up
↗Beyond automation
Knowledge, content
and business tools.
Three additional case studies and a complementary CMS project connect knowledge, production, and marketing operations to the systems.
PROJECT / 05Knowledge & processes
Operational Knowledge Base
Turning team knowledge into reusable procedures for people and AI.
43 proceduresknowledge organized for execution and maintenance
↗PROJECT / 06Content operations
Multi-format Content Production
An editorial workflow connecting video editing with document and visual generation.
Multi-formatvideo, documents, and content across channels
↗PROJECT / 07Complementary project
CMS Maintenance & Local Pages
Keeping website content and configuration aligned with the business presentation.
17 pagesrevised metadata on the business website
↗PROJECT / 08Marketing operations
AI-Assisted Campaign Operations
Connecting campaign preparation to the quality of data entering the CRM.
Capture → CRMcampaigns connected to sales follow-up
↗Capabilities
From workflow to
working system.
AI agent workflows
I structure scheduled routines, reusable instructions, and task handoffs. I define where AI prepares information and where the team reviews, decides, and approves.
Reliability & operations
I monitor runs, troubleshoot failures, and maintain services and integrations. Logs, dependency checks, and version control support operational continuity.
Data & documents
I organize multi-source data, report templates, and PDF generation. Content checks, revisions, and approval are part of recurring deliverable production.
CRM & sales processes
I turn engagement signals into follow-up lists, tasks, and reminders. I integrate transcripts and summaries into customer history to support the next conversation.
Reusable processes
I turn operational knowledge into procedures and skills for people and agents. Organized references and execution steps support maintenance, consistency, and knowledge transfer.
About
Technical thinking.
Operational context.
My background combines a bachelor's degree in Information Systems with hands-on experience supporting a U.S. real estate business. My work spans AI-assisted integrations, operational documentation, recurring content production, and business-tool maintenance.
I use AI coding tools extensively and take responsibility for architecture decisions, testing, review, documentation, and maintenance. Across projects, I connect technical decisions with business context and use human review where judgment and approval are needed.
What I work with
Claude & AI agentsMCPWebhooksREST APIsPythonJavaScriptJSON / SQLiteCRM systemsTrelloPDF generationVPS operationsWorkflow orchestrationSystems integrationDocument automationTroubleshootingProcedures & skillsCall transcriptionData checksGitGoogle WorkspaceSlack
Earlier development experience: Java, Spring Boot, SQL, and Docker in a collaborative microservices project.
Interested in roles across AI Automation, AI Operations, Business Process Automation, and Systems Integration.
Get in touch
Let’s build the next solution.
Get in touch to discuss AI automation, systems integration, and business operations.
kevinfreitas14@gmail.com +55 (83) 99347-9108